Policies of Aikue, LLC

POLICIES

SHIPPING

We ship to the United States and Canada. Please allow up to 14 business days for delivery. Most items will ship within this timeframe or before this estimated timeframe. Shipping is via USPS. We can ship Internationally, however, you will be responsible for the actual cost of shipping. Please email us to receive a quote.

PAYMENT

We accept Visa, Master Card, American Express, Discover and Paypal. Due to the great detail taken to make these items, if you wish to cancel a custom order, you will need to do so within 24 hours in which the order was placed. After this 24-hour grace period, we are unable to cancel the order and it is nonrefundable.

RETURNS

WE DO NOT ACCEPT RETURNS ON CUSTOM ITEMS. If you are not satisfied, you may return your purchase in its unused condition within 14 days of receipt for a full refund (less shipping). Please make sure you send the item back to us insured with signature required as we cannot be responsible for returns that we do not receive. Please contact us prior to your return.

PRIVACY

Aikue.com is committed to ensuring privacy to all it's website visitors and customers. In doing so we adhere to the following:

1) Aikue.com does not share it's customer list with any third parties.
2) Aikue.com will only use customer information to fulfill orders or other requests i.e.: mailing coupons and other information and updates.
3) Aikue.com is not responsible for the privacy policy of any web sites linked to this website.

If you have any questions regarding this privacy statement or practices of Aikue.com please contact us at customerservice@aikue.com.

All items from Aikue.com come from a smoke & pet free enviroment.

Your satisfaction is our first priority!
If you're not happy, tell us right away. We'll do everything in our power to make it right.